Terms & Conditions

In these Terms & Conditions, the following defined terms shall have the meanings ascribed to them below unless the context expressly requires otherwise.

Use of the 11boa platform is strictly subject to the following eligibility requirements. By registering an account, you represent and warrant that you meet all of the following conditions at all times:

1. Age: You must be at least 21 years of age. 11boa strictly prohibits access by individuals under 21. Age verification checks are conducted as part of the KYC process, and any account found to be registered by a person under 21 will be immediately suspended, with any wallet balance returned after deducting applicable fees.
2. Residency: You must be a resident of Indonesia or be accessing the platform from a jurisdiction in which online betting is not expressly prohibited by applicable law. It is your sole responsibility to determine whether your use of the platform is lawful in your jurisdiction.
3. Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you and must not be acting under any legal disability, guardianship, or court-imposed restriction that would prevent you from entering into contracts.
4. Single Account: You may hold only one registered account on the 11boa platform. Operating multiple accounts, whether in your own name or through third parties, is strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of all wallet balances.
5. Self-Exclusion Status: You must not be subject to a self-exclusion order, either voluntarily placed through 11boa or imposed by 11boa, at the time of registration or login. Attempting to circumvent a self-exclusion is a material breach of this Agreement.
6. Not Acting on Behalf of Others: You must be betting with your own funds, for your own personal recreational purposes, and not on behalf of any third party or as part of any commercial or syndicated wagering operation.

To place wagers or access financial features of the 11boa platform, you must register a verified account. The registration and verification process is as follows:

1. Registration: You must provide accurate, complete, and current information at the time of registration, including your full legal name, date of birth, Indonesian national identity number (NIK from your KTP), residential address, and a valid email address and mobile phone number.
2. Username and Password: You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your password with any third party. 11boa will never ask for your password under any circumstances. If you suspect unauthorised access to your account, you must notify 11boa support immediately.
3. KYC Documents: Prior to processing your first withdrawal, 11boa requires submission of the following documents for identity verification: (a) a clear photograph or scan of your Indonesian National Identity Card (KTP); (b) a selfie photograph holding your KTP; and (c) where required, proof of ownership of the bank account or e-wallet used for deposits. 11boa reserves the right to request additional documentation at any stage.
4. Verification Timeline: KYC verification is typically completed within 1 to 24 hours of document submission. 11boa may suspend withdrawal processing pending verification completion.
5. Accuracy of Information: Providing false, misleading, or incomplete registration information is a material breach of this Agreement. 11boa reserves the right to suspend or permanently close any account where information is found to be inaccurate, and to withhold any wallet balance pending investigation.
6. Account Security: 11boa employs 256-bit SSL encryption and rate-limited login protection. You are encouraged to enable two-factor authentication (2FA) on your account. 11boa accepts no liability for losses arising from unauthorised account access where the User has failed to maintain adequate credential security.

All financial transactions on the 11boa platform are denominated in Indonesian Rupiah (IDR). The following terms govern deposits and withdrawals:

1. Accepted Payment Methods: 11boa accepts deposits and processes withdrawals via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. All channels operate on the BI-FAST real-time payment rail where available.
2. Deposit Processing: Deposits are credited to your wallet balance in real time under normal operating conditions. Minimum deposit amounts apply and are displayed at the time of transaction. 11boa reserves the right to adjust minimum and maximum deposit thresholds without prior notice.
3. Withdrawal Processing: Withdrawal requests are processed within 1 to 3 minutes on average for verified accounts. Processing times may be extended during scheduled maintenance windows, public holidays, or periods of unusually high transaction volume. 11boa targets a maximum withdrawal processing time of 24 hours in all circumstances.
4. Withdrawal Eligibility: Withdrawals are available only to accounts that have completed KYC verification (see Section 3) and where the withdrawal amount does not include uncleared Bonus Funds subject to pending wagering requirements (see Section 5).
5. Own Account Restriction: All deposits and withdrawals must be made to and from a payment account registered in your own name. Third-party deposits and withdrawals are strictly prohibited. Any transaction from or to a third-party account will be rejected, and the account may be suspended pending investigation.
6. Transaction Limits: Minimum and maximum transaction limits apply per channel and are displayed within the deposit and withdrawal interface. 11boa may impose individual account-level limits where required by risk management or responsible gaming policy.
7. Fees: 11boa does not charge deposit or withdrawal fees for standard transactions via the listed payment methods. However, your bank or e-wallet provider may apply their own transaction fees, for which 11boa accepts no responsibility.
8. Declined Transactions: 11boa reserves the right to decline any deposit or withdrawal request that triggers fraud detection systems, is inconsistent with prior account activity, or fails to meet identity verification standards. In such cases, 11boa will notify the User and provide guidance on resolution.

11boa offers a range of bonuses and promotional programs to registered members. All bonuses are subject to the general terms set out in this Section, as well as any specific terms attached to each individual promotion. In the event of a conflict between the specific promotion terms and these general terms, the specific terms prevail.

1. Wagering Requirements: All Bonus Funds are subject to a wagering requirement, expressed as a multiplier of the bonus amount (for example, a 10× wagering requirement on a Rp 100.000 bonus means you must wager a total of Rp 1.000.000 before the bonus converts to withdrawable cash). Specific wagering requirements are stated in each promotion's terms.
2. Eligible Games: Not all games contribute equally toward wagering requirements. Sportsbook bets, live casino games, and slot titles may carry different contribution percentages. A full contribution breakdown is provided within each promotion's specific terms.
3. Bonus Expiry: Unless otherwise stated, Bonus Funds must be used within 30 days of being credited. Unused Bonus Funds that have expired are forfeited without notice.
4. One Bonus Per Promotion: Each promotion is available once per eligible account unless expressly stated otherwise. Attempting to claim the same promotion multiple times through duplicate accounts or other means will result in forfeiture of all bonus amounts and may result in account suspension.
5. Minimum Odds: Sportsbook bets placed with Bonus Funds must meet a minimum odds threshold stated in the relevant promotion terms. Bets placed at odds below the stated minimum will not contribute to wagering requirements.
6. Cashout Restriction: Bonus Funds and any winnings generated from Bonus Funds may not be withdrawn until wagering requirements have been fully satisfied. Requesting a withdrawal before meeting the wagering requirement will result in Bonus Funds being forfeited.
7. Abuse Prevention: 11boa monitors bonus activity and reserves the right to void Bonus Funds and any associated winnings if it determines that a User has engaged in bonus abuse, low-risk wagering strategies designed solely to meet wagering requirements, or any other activity that, in 11boa's sole judgment, constitutes abuse of the promotions system.
8. Right to Amend or Withdraw Promotions: 11boa reserves the right to modify, suspend, or cancel any promotion at any time, with or without notice, for operational, legal, or commercial reasons. Users who have already qualified for a promotion at the time of amendment will not be adversely affected by the change.

The following general rules apply to all wagering activity on the 11boa platform. Specific rules for individual game categories — including sportsbook, live casino, slots, and crash games — are published within the platform and form part of this Agreement.

1. Finality of Bets: Once a bet has been confirmed and accepted by the platform, it is final and cannot be cancelled or amended. It is your responsibility to verify all bet details before confirming.
2. Minimum and Maximum Stakes: Minimum and maximum stake limits apply per bet type, game, and market. These limits are displayed within the relevant betting interface and may be adjusted at 11boa's discretion.
3. Sportsbook — Void and Postponed Events: If a sporting event is postponed, abandoned, or cancelled, bets will be settled in accordance with the applicable sportsbook rules published on the platform. In general, bets on postponed events will be voided if the event does not take place within 72 hours of the original scheduled time.
4. Mix Parlay (Multi-Leg Accumulator): Mix parlay (multi-leg accumulator) bets require all selected legs to win for the bet to return a profit. If one or more legs are voided, the bet is recalculated excluding the voided legs. Detailed mix parlay rules are available in the sportsbook section.
5. Live Betting: Live in-play odds are updated in real time. 11boa accepts no responsibility for delays in odds updates caused by internet latency on the User's side. Bets placed during a temporary suspension of live markets (for example, during a VAR review in football) will be voided.
6. Casino and Slot Games: All casino and slot game outcomes are determined by certified random number generators (RNGs) or, in the case of live casino tables, by real physical events broadcast via live video stream. Published RTP percentages reflect long-run statistical averages and do not guarantee any individual result.
7. Crash Games: Crash game outcomes are generated by a provably fair algorithm. The multiplier at which each round crashes is determined before the round begins and can be independently verified by the User using the published verification method.
8. Errors and Malfunctions: In the event of a technical error, systems failure, or any game malfunction, 11boa reserves the right to void the affected bets and return stakes to affected accounts. 11boa's decision in such matters is final.
9. Suspicious Activity: 11boa reserves the right to withhold settlement of any bet pending investigation of suspected fraud, match-fixing, or collusion. If an investigation confirms fraudulent activity, the affected bet will be voided and the account suspended.

11boa is committed to providing a safe and responsible gaming environment. The following responsible gaming provisions apply to all Users. A full description of 11boa's responsible gaming tools and resources is available at our Responsible Gaming page.

1. Age Restriction: The minimum age to use the 11boa platform is 21 years. 11boa conducts age verification checks and will immediately suspend any account where the User is found to be under 21 years of age.
2. Deposit Limits: Users may set daily, weekly, or monthly deposit limits from within their account dashboard. Once a deposit limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. Decreasing a limit takes effect immediately.
3. Session Time Limits and Reality Checks: Users may configure session time reminders that prompt them to review their gaming activity at set intervals. These tools are available under the Responsible Gaming section of the account dashboard.
4. Cool-Off Periods: Users may take a temporary break from the platform by activating a cool-off period of between 24 hours and 6 weeks. During a cool-off period, the account is suspended and cannot be reactivated until the period expires.
5. Self-Exclusion: Users who believe they may have a gambling problem may request permanent self-exclusion by contacting the 11boa support team. Self-exclusion takes effect immediately and cannot be reversed for a minimum period of 6 months. After the exclusion period, reinstatement is subject to a structured review process.
6. Support Resources: If you feel that gambling is negatively affecting your life or the lives of those around you, please contact our support team at [email protected] or reach out to a professional counselling service.

11boa reserves the right to suspend, restrict, or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Provision of false, misleading, or unverifiable registration information;
• Operation of multiple accounts in violation of the single-account policy;
• Suspected or confirmed fraud, money laundering, or match-fixing involvement;
• Abuse of the promotions system as described in Section 5;
• Account activity inconsistent with recreational personal gambling (e.g., commercial wagering operations);
• Failure to complete KYC verification within the required timeframe;
• Circumvention or attempted circumvention of a self-exclusion order;
• Any other activity that, in 11boa's reasonable judgment, poses a risk to the integrity of the platform or the interests of other users.

Upon suspension or termination, 11boa will conduct a review of the account and, where no breach of these Terms is confirmed, will return any outstanding wallet balance (excluding Bonus Funds) to the User via the verified payment method on record. Where a breach is confirmed, 11boa reserves the right to withhold balances pending the outcome of any investigation or legal proceedings.

Users who wish to close their own account voluntarily may do so by contacting 11boa support. Voluntary account closure takes effect within 24 hours of the request being confirmed.

All content on the 11boa platform — including but not limited to the 11boa name, logo, trademarks, platform design, software, game interfaces, odds data, written content, and promotional materials — is the exclusive property of 11boa or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 11boa platform for your personal recreational use, subject to full compliance with these Terms. This licence does not permit you to: copy, reproduce, distribute, or create derivative works of any platform content; use automated tools, bots, scrapers, or crawlers to access platform data; reverse-engineer, decompile, or otherwise attempt to extract the source code of any platform software; or use the 11boa name, logo, or trademarks without prior written permission.

Any unauthorised use of 11boa intellectual property will result in immediate account termination and may give rise to civil or criminal liability.

To the fullest extent permitted by applicable law, 11boa's total aggregate liability to any User arising out of or in connection with the use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that User in the 30-day period immediately preceding the event giving rise to the claim.

11boa expressly excludes all liability for:

• Any loss of profits, revenue, or winnings;
• Any indirect, consequential, special, or punitive damages;
• Losses arising from internet connectivity issues, device failures, or third-party service interruptions beyond 11boa's reasonable control;
• Losses arising from a User's failure to maintain adequate account security;
• Losses arising from a User's failure to comply with these Terms & Conditions;
• Errors in odds data supplied by third-party data providers, where 11boa has acted in good faith in publishing such data.

Nothing in this Section shall limit 11boa's liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited by applicable law.

11boa collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data protection commitments include: all personal data is encrypted at rest and in transit; personal data is not sold to third parties; data is shared with third-party service providers only where necessary to operate the platform (e.g., payment processors, KYC verification services) and subject to appropriate data protection agreements; and Users may request access to, correction of, or deletion of their personal data by contacting [email protected].

The full 11boa Privacy Policy is available at /privacy-policy.

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which 11boa is incorporated and licensed to operate. 11boa is licensed and regulated internationally as a gaming operator.

In the event of a dispute between 11boa and a User, the parties agree to attempt to resolve the matter informally in the first instance by contacting 11boa's customer support team. If the dispute cannot be resolved informally within 14 days of the support team being notified, either party may refer the matter to binding arbitration administered under the rules of a mutually agreed arbitral institution.

Users who are residents of Indonesia acknowledge that online gambling is subject to restrictions under Indonesian law, and that they access the 11boa platform at their own risk and on their own initiative. 11boa makes no representation that the platform is lawful for use in any specific jurisdiction beyond those in which it is licensed.

11boa reserves the right to amend these Terms & Conditions at any time. Where changes are material — for example, changes to withdrawal terms, bonus conditions, or eligibility requirements — 11boa will provide at least 7 days' advance notice by posting a notice on the platform and, where practicable, by sending an email to the address registered on your account.

Your continued use of the 11boa platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and may request account closure in accordance with Section 8.

The most current version of these Terms & Conditions is always accessible at /terms-conditions. The date of last revision is displayed at the top of this page.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or wish to exercise any of your rights as a User, please contact the 11boa support team using the details below. Our team is available 24 hours a day, 7 days a week, including all Indonesian public holidays.