At 11boa, we believe that entertainment should never come at the cost of your wellbeing. Our Responsible Gaming framework gives every player the tools, resources, and support needed to keep gambling a positive, controlled experience — not a source of harm.
Online betting and casino gaming on 11boa is strictly reserved for adults aged 21 and above. Age verification (KYC) is mandatory before any financial transaction can be processed on the Platform. If you are under 21, please close this page immediately.
11boa is Indonesia's premier online betting destination, trusted by over 2 million players from Jakarta to Bali. That trust comes with a serious obligation: we are committed to operating a platform where entertainment is the goal, not exploitation. Responsible gaming is not a legal checkbox for us — it is a core value embedded in every feature we build and every decision we make.
The vast majority of our players enjoy sports betting on BRI Liga 1, sportsbook markets, slot titles from Pragmatic Play and NetEnt, and live casino tables purely as leisure activities. They set a budget, play within their means, and walk away when they are ready. For these players, our Responsible Gaming tools are simply good practice — a sensible layer of self-management that keeps the experience enjoyable long-term.
For the smaller number of players who may find that gambling is beginning to feel compulsive or stressful, 11boa provides a comprehensive set of protective measures: deposit limits, session time reminders, cool-off periods, and full self-exclusion. None of these tools require you to justify yourself to anyone — they are available instantly, with no questions asked, directly from your account dashboard.
Whether you are a casual bettor placing a mix parlay (multi-match accumulator) on the weekend or a dedicated slots player chasing bonus rounds, the same protections apply equally to every 11boa account. This page explains what tools are available, how to use them, and where to turn if you need additional support — including our 24/7 Indonesian-speaking customer service team.
Cap your daily, weekly, or monthly deposits to stay within your personal budget. Effective immediately upon activation.
Set automatic alerts that notify you when you have been playing for a defined period — 30, 60, or 120 minutes.
Take a short break of 24 hours, 7 days, or 30 days. Your account is temporarily locked for gambling activity while cooling off.
Exclude yourself from the Platform for 6 months, 1 year, 3 years, or permanently. Cannot be reversed before the period ends.
Display a real-time summary of your net wins and losses during the current session to maintain honest self-awareness.
Every tool listed below is available free of charge to all registered 11boa players. No fees, no delays, no approval required — activate them directly from your account dashboard at any time.
Define the maximum amount you can deposit over a daily, weekly, or monthly period. Once set, the limit applies immediately. Increasing a limit requires a mandatory 24-hour cooling period before taking effect — but reducing it is instant. This asymmetry is intentional: it protects you when it matters most.
Losing track of time during an engaging game session is a common experience. 11boa's session reminders notify you with an on-screen alert after your chosen interval — 30, 60, or 120 minutes — so you can make a conscious decision to continue or stop. Awareness is the first line of defence.
Need a short break but do not want to commit to full self-exclusion? A cool-off period (24 hours, 7 days, or 30 days) temporarily suspends all gambling activity on your account. You can still log in to view your transaction history, but deposits and game play are blocked for the duration.
Self-exclusion is our strongest protective measure. Once activated, your account is completely blocked for gambling for a minimum of 6 months. Options include 6 months, 1 year, 3 years, and permanent exclusion. During this period, 11boa will not send you any promotional communications and will not accept any re-registration attempts from your verified identity.
The Reality Check feature displays an honest, real-time summary of your net position during a session — your total bets, total winnings, and your net outcome in Indonesian Rupiah (IDR). Seeing your actual numbers, rather than relying on memory, is a powerful way to maintain an accurate picture of your gambling activity.
In addition to deposit limits, 11boa allows you to set maximum per-bet and per-session wagering limits. This is particularly useful for players who prefer high-frequency, lower-stakes betting strategies — such as multiple sportsbook selections or rapid slot sessions — and want to ensure no single session can cause significant loss.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following questions — based on internationally validated responsible gaming screening frameworks — are designed to help you honestly assess your relationship with gambling. There are no right or wrong answers, and your responses are entirely private.
If you answer "yes" to two or more of these questions, we strongly encourage you to activate a cool-off period or self-exclusion tool immediately, and to reach out to our support team or one of the professional helplines listed further down this page.
Have you ever bet more money than you intended to, or more than you could comfortably afford to lose?
Have you returned to gambling the next day in order to win back money you lost in a previous session?
Have you felt restless, irritable, or anxious when you tried to cut back or stop gambling?
Have you lied to family members or friends about how much time or money you spend on gambling?
Have you borrowed money, sold possessions, or used savings earmarked for other purposes to fund gambling?
Has gambling interfered with your work, studies, family responsibilities, or personal relationships?
Do you find yourself thinking about gambling when doing other activities, or planning your next session during daily life?
If you answered "yes" to two or more questions above: Please contact our support team immediately at , or activate self-exclusion directly from your 11boa account dashboard. You are not alone — help is available right now.
Problem gambling manifests in many ways. Being aware of these behavioural and emotional signals — in yourself or in someone you care about — is the first step toward getting the right help.
Spending more time gambling than originally planned, consistently
Chasing losses by immediately depositing more funds after a loss
Neglecting meals, sleep, or personal hygiene during extended sessions
Hiding account activity or transaction history from family members
Feeling euphoric when winning and severely depressed when losing
Neglecting bills, rent, or essential expenses to fund gambling deposits
Becoming irritable or aggressive when asked to stop or reduce gambling
Feeling that gambling is the only activity that provides relief from stress or anxiety
ℹ️ For Friends and Family: If you are concerned about a loved one's gambling behaviour, you can contact our support team on their behalf. We will provide guidance on how to support them and how the 11boa account protection tools can be activated. Your concern is valid and your privacy will be respected.
All responsible gaming tools are accessible directly from your 11boa account. No special approval is needed — you are always in control.
Sign in to your 11boa account using your registered username and password at 11boa Login. Make sure you are on the official 11boa.net domain.
Takes 30 secondsNavigate to the Account Settings section from your profile menu. Look for the "Responsible Gaming" or "Player Protection" sub-section within your account dashboard.
Settings MenuSelect from the available tools: Deposit Limit, Session Reminder, Cool-Off Period, Self-Exclusion, Wagering Limit, or Reality Check. Each tool has a clear description and configuration options.
Multiple OptionsConfirm your selection. Protective measures that restrict activity (deposit limits, cool-offs, self-exclusion) take effect immediately upon confirmation. A confirmation email is sent to your registered address.
Instant Activationℹ️ Need Help Activating a Tool? If you are having difficulty locating the Responsible Gaming settings in your account, or if you want a tool activated immediately without logging in, contact our 24/7 live chat support team or email . Our Indonesian-speaking agents will activate the tool on your behalf within minutes.
You are never alone. Whether you need to talk to 11boa's own support team or seek professional counselling, help is available around the clock.
Our dedicated player support team is available 24 hours a day, 7 days a week, covering WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones. Indonesian-speaking agents are always on duty. Contact us via live chat on the Platform or by email.
Email:
Subject line recommendation: "Responsible Gaming Request" — this routes your message directly to our Player Welfare team for priority handling.
For players in Indonesia who feel they need professional support beyond what a platform can provide, we encourage you to seek help from a qualified mental health professional or addiction counsellor. Many cities including Jakarta, Surabaya, Bandung, Medan, and Bali have licensed counselling services available.
Ask your local Puskesmas (community health centre) or hospital about counselling and addiction support services in your area. Professional help is confidential and available through both public and private healthcare providers across Indonesia.
Sometimes the most important first step is simply talking openly with a family member, close friend, or religious advisor — whether that is an ustaz, pastor, priest, or community leader. Sharing your concern with someone you trust removes the isolation that often accompanies problem gambling and opens the door to practical support.
If you are based in Jakarta, Yogyakarta, or another major city, community support networks connected to local mosques, churches, and community organisations often provide counselling and welfare assistance.
If gambling-related stress is affecting your mental health or you are experiencing a crisis, please reach out to Indonesia's national mental health crisis helpline. The Ministry of Health (Kementerian Kesehatan) operates the Hotline Kesehatan Jiwa: 119 ext. 8 — available around the clock for those in distress.
You can also visit an emergency department at your nearest hospital if you feel you are in immediate danger. Your wellbeing is always the priority.
Beyond individual tools, 11boa maintains a set of platform-wide policies designed to protect all players — especially vulnerable individuals.
Every 11boa account must complete KYC (Know Your Customer) identity verification before processing any financial transaction. This includes submitting a valid Indonesian KTP (National ID Card) confirming the account holder is aged 21 or above. Under-21 accounts are immediately suspended and funds returned.
Players who have activated a cool-off period or self-exclusion are immediately removed from all 11boa promotional communications — email campaigns, bonus notifications, and any other direct marketing. We do not target players who have indicated they need a break.
11boa's platform uses automated monitoring to flag accounts exhibiting patterns associated with problem gambling — such as rapid loss-chasing deposits, dramatically increasing session lengths, or unusual betting behaviour. Flagged accounts receive a proactive wellbeing check from our Player Welfare team.
Every member of the 11boa customer support team receives regular training in responsible gaming awareness and problem gambling identification. Our agents are equipped to have sensitive, non-judgmental conversations with players who express concern about their gambling habits.
11boa does not accept deposits made via credit card or any form of borrowed credit. Deposits must be funded from your own verified bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga) or personal e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja). This policy helps prevent gambling with borrowed funds.
When a player activates self-exclusion, 11boa cross-references the verified identity against new registration attempts. This is not merely a cookie-based block — it is a verified identity-level exclusion that prevents re-registration under the same KTP details for the duration of the exclusion period.
Responsible gaming means enjoying 11boa at its best — within your limits, on your terms. Explore our sportsbook, slots, and live casino, knowing that all the tools to stay in control are right here whenever you need them.